For orders not yet shipped and received you can cancel your order prior to entering the "processing" phase (usually within 1-2 business days of purchase). The "processing" phase is when your order has been assigned a product and is preparing to ship.
If, under special circumstances, you are granted a refund in the "processing" or "shipping" phase, any refunds will not include the shipping fees paid if the product had shipped.
If you wish to cancel your order, please contact online.trinitae.com and one of our support agents will assist you.
Please provide the following information when requesting to cancel your order: